TERMS & CONDITIONS
Wellbeing Psychology and Nutrition Group Sdn. Bhd.
These Terms & Conditions (“Terms”) apply to customers and participants who access or engage services provided by Wellbeing Psychology and Nutrition Group Sdn. Bhd. (“WPNC”, “we”, “us” or “our”). By booking, purchasing or participating in a WPNC service, you acknowledge that you have read, understood and agreed to these Terms.
1. Eligibility and Offers
Services, promotional offers, packages and benefits are available subject to the eligibility criteria, service details, validity period and other conditions stated in the relevant WPNC communication or booking information. WPNC may require reasonable information to verify eligibility where applicable.
2. Services Covered
Each service is provided according to its published description, duration, format and stated limitations. Services or requests outside the agreed scope are not included unless separately confirmed by WPNC.
3. Appointment and Availability
Customers must arrange an appointment in advance where required. All appointments are subject to availability and confirmation by WPNC. WPNC reserves the right to assign an appropriate practitioner or facilitator based on the nature of the service.
4. Promotional Codes and Benefits
Where a promotional or benefit code is required, the applicable code must be provided at the time of booking. Promotional rates or benefits apply only where the stated eligibility and validity requirements are satisfied.
5. Fees, Promotional Rates and Payment
Fees and promotional rates are those stated in the applicable quotation, booking confirmation, service page or other official WPNC communication. Unless expressly stated otherwise, promotional rates cannot be combined with other promotions, discounts, packages or vouchers and are not exchangeable for cash. Any additional services or charges outside the agreed scope will be communicated to the customer and, where applicable, payable directly to WPNC.
6. Cancellation, Rescheduling and No-Show
Customers must provide reasonable advance notice (a minimum of 24 hours prior to the scheduled session time) when cancelling or rescheduling an appointment. Rescheduling is subject to availability. Any applicable cancellation, late-cancellation, or no-show charges will be applied as stated in your booking confirmation.
7. Professional Scope
WPNC provides preventive wellbeing, positive psychology, coaching, nutrition and related professional services within the scope of the relevant practitioner or facilitator. These services are not a substitute for emergency care, medical treatment, psychiatric care or other specialist care outside the professional scope of the service provided. Where appropriate, customers may be advised to seek further assessment or care from a suitably qualified healthcare professional.
8. Customer Responsibility
Customers are responsible for providing reasonably accurate and relevant information required for the service and for informing WPNC of any material changes that may affect the service. Customers remain responsible for decisions they make based on information, education or recommendations received.
9. Confidentiality and Personal Data
WPNC will handle personal data in accordance with its Privacy & Personal Data Protection Policy and applicable Malaysian requirements. Personal information will be accessed by authorised persons and used only for legitimate service delivery, administrative, contractual, business or legal purposes, subject to applicable law.
10. Intellectual Property
WPNC presentation materials, assessment content, worksheets, frameworks, programmes, written materials and other proprietary content remain the property of WPNC or the relevant rights holder. Materials provided to customers are for personal or agreed organisational use only and may not be reproduced, published, sold, distributed, modified or commercially exploited without prior written permission.
11. Recording and Publicity
Customers and participants must not record, reproduce or distribute sessions, presentations or materials without prior permission. WPNC will seek appropriate permission before using identifiable customer or participant photographs, recordings, testimonials or other identifiable content for marketing or publicity purposes.
12. Service Providers and Third Parties
Where a WPNC service involves an external venue, partner, facilitator, technology platform or other third party, the relevant third party’s own terms may also apply. WPNC will use reasonable care in coordinating such arrangements but is not responsible for matters outside its reasonable control.
13. Limitation of Responsibility
WPNC will exercise reasonable care and professional skill in providing its services. To the extent permitted by law, WPNC is not responsible for consequences arising from inaccurate or incomplete information supplied by a customer, misuse of information or materials, failure to follow reasonable instructions, or events and circumstances outside WPNC’s reasonable control.
14. Changes to Services and Terms
WPNC may amend, suspend, withdraw or update its services, offers or these Terms where reasonably necessary, subject to applicable contractual and legal requirements. The latest version published or communicated by WPNC will apply to future bookings and engagements.
15. Governing Law
These Terms are governed by the laws of Malaysia. The parties will seek to resolve any dispute in good faith before formal legal proceedings are considered.
16. Contact
Questions regarding WPNC services or these Terms may be directed to +6017-9313116 or general@wellbeingcenter.org
Customer Acknowledgement
By booking, purchasing or participating in a WPNC service, the customer acknowledges that they have read and agreed to these Terms & Conditions and WPNC’s Privacy & Personal Data Protection Policy, where applicable.
Effective Date: 6 August 2026
Frequently Ask Questions
Psychology services focus on mental well-being, utilising therapies like CBT and positive psychology. Nutrition services emphasise dietary aspects, offering consultations, assessments, and mindful eating guidance.
CBT empowers individuals by identifying and changing negative thought patterns and behaviours, fostering a proactive mindset to prevent mental health challenges.
Hypnotherapy sessions involve guided hypnosis to induce deep relaxation, enhance receptivity to positive suggestions, and are particularly tailored to overcome mental and emotional obstacles.
Positive psychology coaching explores personal strengths, values, and aspirations, guiding individuals towards fulfilling careers aligned with their authentic selves and fostering personal and professional growth.
Mindful eating at WPNC involves cultivating awareness around eating habits, promoting a healthier relationship with food, and contributing to overall well-being.
Mental spa sessions at WPNC offer relaxation techniques, mindfulness, and stress reduction activities, promoting mental well-being and providing tools for daily life.
WPNC services are typically self-pay. It’s advisable to check with your insurance provider regarding coverage for specific services.
The frequency of sessions varies based on individual needs and goals. During the initial assessment, we will discuss a personalized plan.
Yes, WPNC offers group sessions and workshops to create a collaborative and supportive environment, promoting shared experiences and well-being.
Absolutely. WPNC tailors services to address specific concerns, ensuring personalised approaches for mental health or dietary needs.