Creating a Respectful Workplace: Moving Beyond Verbal Abuse

“Aiyo, so slow lah — even trainee can do faster than you.”
“Don’t be so sensitive, I’m just joking only.”
“Your idea? Useless lah, better keep quiet.”

Comments like these may sound casual, but when repeated, they chip away at confidence, silence voices, and create a toxic workplace culture.

In every workplace, words carry power. They can inspire, motivate, and connect people — or they can hurt, discourage, and divide. Verbal abuse often goes unnoticed because it doesn’t leave visible scars, yet its impact on mental health, morale, and teamwork is profound.

The good news is that more organizations are recognising the importance of building safe, respectful, and supportive cultures. With stronger awareness, policies, and education, teams can transform how they communicate and thrive together.

Why Words Matter at Work

A single harsh comment may seem small, but repeated patterns of belittling, mocking, or intimidating language can erode confidence and create a toxic environment. Over time, this doesn’t just affect individuals — it reduces productivity, increases turnover, and stifles creativity.

But the opposite is also true: when workplaces actively cultivate kindness and respect, people feel more motivated, engaged, and connected.

A Shift in the Law — and in Culture

As of July 2025, Malaysia has taken a significant step forward. With the passing of Act A1750, the Penal Code now includes Sections 507B to 507G, addressing bullying, harassment, threats, and even doxxing. This means verbal abuse is no longer brushed aside as a “soft issue” — it is recognised as a real and punishable offence.

This legal shift reflects something deeper: the growing recognition that employees deserve workplaces where they feel safe, valued, and respected.

Building a Culture of Respect

Preventing verbal abuse isn’t just about compliance with the law — it’s about fostering a positive workplace culture where every voice matters. Here are a few practical steps teams can take:

  • Model positive communication: Leaders and managers set the tone. A kind word or constructive feedback goes a long way.
  • Create safe spaces for dialogue: Encourage open conversations where employees feel heard without fear of judgment.
  • Practice mindful communication: Pause before responding, listen actively, and aim to understand, not just reply.
  • Celebrate respect as a value: Recognise and reward behaviors that reflect empathy, teamwork, and professionalism.

Moving Forward Together

Workplaces are not just spaces where tasks get done — they are communities where people spend a significant part of their lives. By making respect the foundation of workplace culture, companies don’t just comply with new laws; they create environments where people can grow, flourish, and succeed together.

Let’s remember: words can build or break. Choosing them wisely is one of the simplest yet most powerful ways to create a thriving workplace.