PRIVACY & PERSONAL DATA PROTECTION POLICY
Wellbeing Psychology and Nutrition Group Sdn. Bhd.
This Policy explains how Wellbeing Psychology and Nutrition Group Sdn. Bhd. (“WPNC”, “we”, “us” or “our”) collects, uses, discloses, retains and protects personal data in connection with our website, wellbeing services, programmes, consultations, events, enquiries and other interactions with us.
1. Our Commitment
WPNC is committed to handling personal data responsibly and in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time, and applicable regulations, standards and guidance.
2. Scope
This Policy applies to individuals who visit or use our website, contact us, register for or participate in our programmes, consultations, events or services, and other individuals whose personal data WPNC processes for service delivery, administration or business operations.
3. Personal Data We May Collect
Depending on the service, information may include name, contact details, identification information where necessary, appointment and service information, registration and attendance details, feedback, communications, payment or invoicing information, and information voluntarily provided during enquiries, consultation, assessment or service delivery.
4. Wellbeing-Related Information
Where a service requires it, customers may voluntarily provide information relevant to wellbeing or service needs. Such information will be handled with appropriate care and used only for legitimate purposes connected with the service.
5. Website and Online Interactions
When you visit or use our website or interact with us online, we may collect information that you provide directly, as well as technical or usage information generated through your interaction with the website or online platforms, where applicable. This may include information such as your contact details, enquiry or registration information, and information relating to how you use our online services. Where cookies or similar technologies are used, they may help us operate, secure and improve our website and understand website usage.
6. Purposes of Processing
WPNC may process personal data to arrange appointments, provide services, communicate with customers, administer eligibility and promo codes, manage records and payments, improve service quality, respond to enquiries, and meet applicable legal, contractual, regulatory and governance requirements.
7. Conscent and Other Permitted Bases
Where required, WPNC will obtain appropriate consent before collecting or processing personal data. Where applicable, WPNC may process personal data where permitted or required by law, necessary for a contract, or otherwise based on a legally recognised basis.
8. Disclosure
Personal data may be disclosed to authorised WPNC personnel and service providers who need it to perform their functions. Where necessary, information may also be disclosed to Allianz Malaysia or relevant parties for benefit administration, eligibility verification, reporting or other agreed purposes, subject to applicable requirements. WPNC does not sell personal data.
9. Service Providers and Third Parties
Where WPNC uses third-party technology, communication, website hosting, scheduling, payment, storage or professional service providers, WPNC will take reasonable steps to ensure personal data is handled appropriately and only for authorised purposes.
10. Security
Access to personal data is limited to authorised persons. WPNC maintains reasonable administrative and technical safeguards, including access controls and password protection where appropriate. Suspected loss, unauthorised access or disclosure will be assessed and managed promptly, including notification where required by applicable law.
11. Retention and Disposal
Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected, or as required for legal, contractual, accounting, professional or operational purposes. When no longer required, it will be securely deleted, destroyed or anonymised where practicable.
12. Accuracy, Access and Correction
WPNC takes reasonable steps to maintain accurate and relevant personal data. Subject to applicable law and reasonable verification requirements, individuals may request access to or correction of personal data held by WPNC.
13. Withdrawal of Consent
Where processing is based on consent, an individual may withdraw consent by contacting WPNC. Withdrawal does not affect processing carried out before withdrawal and may not be possible where continued processing is required or permitted by law.
14. Cross-Border Processing
Where personal data is stored or processed outside Malaysia through service providers or technology platforms, WPNC will take reasonable steps to manage such transfers in accordance with applicable legal requirements.
15. Children and Minors
Where services involve a minor, WPNC will obtain appropriate consent or authorisation from a parent, guardian or other legally authorised person where required.
16. Data Protection Responsibility
WPNC management oversees data protection practices. Where appointment of a Data Protection Officer is required by applicable law or regulatory requirements, WPNC will make the appropriate appointment and provide the relevant contact details.
17. Updates
WPNC may update this Policy to reflect changes in law, regulatory guidance, technology, services or internal practices. The latest version will apply from its stated effective date.
18. Contact Us
For questions, requests or concerns relating to personal data or this Policy, please contact WPNC at general@wellbeingcenter.org or +6017-9313116. Postal correspondence may be sent to:
Level 13, Wisma Mont Kiara, 1, Jalan Kiara, Mont Kiara, 50480 Wilayah Persekutuan, Kuala Lumpur.
19. Relationship with Other Notices
This Policy should be read together with any specific consent form, service-specific privacy notice, registration form, terms and conditions or other notice provided at the point of collection. Where a specific notice applies to a particular service or activity, that notice will supplement this Policy.
Effective Date: 6 August 2026
Frequently Ask Questions
Psychology services focus on mental well-being, utilising therapies like CBT and positive psychology. Nutrition services emphasise dietary aspects, offering consultations, assessments, and mindful eating guidance.
CBT empowers individuals by identifying and changing negative thought patterns and behaviours, fostering a proactive mindset to prevent mental health challenges.
Hypnotherapy sessions involve guided hypnosis to induce deep relaxation, enhance receptivity to positive suggestions, and are particularly tailored to overcome mental and emotional obstacles.
Positive psychology coaching explores personal strengths, values, and aspirations, guiding individuals towards fulfilling careers aligned with their authentic selves and fostering personal and professional growth.
Mindful eating at WPNC involves cultivating awareness around eating habits, promoting a healthier relationship with food, and contributing to overall well-being.
Mental spa sessions at WPNC offer relaxation techniques, mindfulness, and stress reduction activities, promoting mental well-being and providing tools for daily life.
WPNC services are typically self-pay. It’s advisable to check with your insurance provider regarding coverage for specific services.
The frequency of sessions varies based on individual needs and goals. During the initial assessment, we will discuss a personalized plan.
Yes, WPNC offers group sessions and workshops to create a collaborative and supportive environment, promoting shared experiences and well-being.
Absolutely. WPNC tailors services to address specific concerns, ensuring personalised approaches for mental health or dietary needs.